San Francisco | California | United States
Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.
Upwork has the opportunity to be a leader in the emerging and highly profitable industry centered around services for freelancers in the US and around the world. Your role as the Sr. Director of Product Management - Freelancer Services is to define the product strategy and execution plan for our growth in this emerging market.
You will lead with a compelling vision that motivates and drives dedication across the organization
You will create a multi-year vision for services for our freelancer community including managing payments and reputation.
You will lead the team that Invents, designs and builds solutions to address freelancer services needs including managing financials
Take ownership of the results, tracking critical metrics and use them to drive decision-making about what's next
You will work with partners in research, analytics, product and marketing to build this new growth business
Analytical chops for breaking down complex problems and solving them with data. Experience either in Payments, Product Management, and Operations is desired
The ability to go broad as well as deep: solving for the bigger picture and long term goals whilst rolling up your sleeves and jumping in when needed
Flexibility to efficiently pivot and react to rapidly evolving goals and priorities.
Deep empathy for customer needs, frustrations, and aspirations. Familiarity with designing user experiences and their impact on conversion funnels.
Compelling written and oral communication skills.
Demonstrated brilliance in solving hard challenges
A background working in both large and small company environments
An entrepreneurial spirit and creativity, including a willingness to take risks.