Chicago | Illinois | United States
Upwork is the world’s top freelancing website. Each year over $1 billion of work happens through Upwork, helping businesses get more done and freelancers work anytime, anywhere on projects they enjoy. You’ll build on this momentum. Together we’ll create economic and social value on a global scale, providing a trusted online workplace for professionals to connect, collaborate and succeed.
The Upwork Sales team brings our contingent staffing solutions to mid-market and large enterprises. As a Manager of Customer Success, you will work the day to day operations of product and services offerings including customer education, expansion, and retention for our high value marketplace customers. You will partner cross-functionally to swiftly resolve customer issues to delight our clients every step of the way. As a leader, you’d be responsible for identifying, training and mentoring a group of Success Professionals with a focus on success and retention of our customers. This role reports to our VP of Enterprise Success and is based in Chicago, IL.