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IT Support Specialist

IT Support Specialist

Full-Time | San Francisco | California | United States

Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits. 


The Upwork Corp IT team is looking for an IT Support Specialist to be responsible for End-User and Audio Visual support.  This person will assist with video conferences, internal IT requests, and own challenging projects.  The ideal candidate will work well in a fast-paced environment with a high volume of on-going tasks and fast turn-around times.  In this direct customer-facing role, top-notch customer service and communication skills are a must while using outstanding troubleshooting skills and logical thinking.  The position will be based in San Francisco, collaborating with remote IT Teams in our Santa Clara and Chicago offices.

In this role, you will:

  • Provide top-notch service to both onsite and remote end-users.
  • Image laptops (Mac and PC).
  • Perform user account management via Okta, LDAP, Active directory.
  • Create and maintain IT documentation and knowledge bases.
  • Support various cloud-based applications (Google Apps, Okta, Docusign, etc.)
  • Support a RingCentral VOIP phone system.
  • Assist in supporting teleconference software/hardware (Google Meet, Zoom, Chromeboxes)
  • Setup and Support All-Hands video conferencing sessions.
  • Maintain Audio Visual equipment for video conferences.
  • Support network printers. scanners, and user connections.
  • Diligently monitor and update IT inventory

To win in this role, you need:

  • Outstanding customer service.
  • Audio Visual experience supporting large meetings requiring microphones, speakers, and presentations.
  • Experience administering video conferencing software such as Google Meet, Zoom or equivalent.
  • Strong logical thinking and troubleshooting skills.
  • Advanced technical expertise with OSX and Windows OS.
  • Excellent organizational skills and multi-tasking abilities
  • Emphasize on task quality (be thorough, detail-oriented, responsible)
  • Work efficiently, effectively, and independently without sacrificing quality.
  • Be a team player with strong communication skills.
  • Knowledge of JAMF and or MEDC is a plus.
  • At least 3 years experience.


Come change how the world works.


At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.


Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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