San Francisco | California | United States
Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.
The Trust and Safety team is charged with making Upwork the most trusted marketplace to get work done. We are looking for a high performing professional to manage our Payments Risk P&L, and Marketplace and Account Abuse teams. This leader will be responsible for managing operations loss caused by fraud, account takeovers, and non-payment. This role will also manage our Marketplace and Abuse Team to prevent spam/scam, phishing/malware, and account security attacks on our customers. Cross-functional partners include other Trust and Safety teams, Analytics, Operations, Product, Engineering, Data Science, Marketing, and Customer Support.