Full-Time | Chicago | Illinois | United States
Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.
Upwork is voted #1 place to work in Chicago! - 2019
The Upwork Sales team brings our contingent staffing solutions to SMB customers. As a Customer Success Manager. You will own the day to day operations of product and services offerings including customer education, expansion, and retention for our high value marketplace customers. You will partner cross-functionally to swiftly resolve customer issues to delight our clients every step of the way. As a team member, you’ll be responsible for a book of current customers and identify strategies to keep them engaged. This role reports to our Manager of Customer Success and based in Chicago, IL.
Who We Look For:
As a Success Team we strive to be vital assets to the Upwork team. We believe that each team member must possess these unique yet common traits that enable us to be successful as a team and in our individual roles. Each member of our team is accountable for their results, maintains a positive attitude, is coachable, communicates effectively and executes.
Come change how the world works.
At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.