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Associate Manager of Sales Enablement

Associate Manager of Sales Enablement

Chicago | Illinois | United States

Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits. 


Sales enablement is a highly collaborative function that is an important driver towards Upwork’s growth and long term success. As an Associate Marketing Manager passionate about sales enablement, you’ll be responsible for the tools, processes, and programs that will help our growing sales team be more effective and contribute value to every customer interaction. You’ll increase marketing’s impact by making sure messaging resonates with customers and is shared with the right audience at the right time. We’re looking for someone who is a self-starter, energized by solving problems, and has an analytical and results oriented attitude. This person will join the Upwork marketing team and work closely with our partners in Sales and training. 

Your Responsibilities:

  • Own administration of Upwork’s Sales Enablement tool, Highspot, including day-to-day tasks like onboarding/offboarding users, uploading new and updated content, and curating monthly content reporting and analysis.
  • Build and optimize Highspot based on close partnership with Sales and Marketing leadership and feedback from reps and users.
  • Construct additional knowledge sharing resources for the sales team, including digital playbooks, customer success stories, how-to training videos, and email templates.
  • Improve how sales reps use marketing materials effectively. Build a feedback loop between sales and marketing to improve messaging, asset types, and content mix..
  • Streamline communication about new campaigns, collateral, and new product launches and ensure sales has what they need to be successful
  • Improve and identify new sales enablement initiatives, including metrics to measure program efficiency.

What it takes to catch our eye:

  • 1-2 years of sales or marketing experience, preferably at a B2B company
  • Strong written and verbal communication skills. Comfortable speaking publicly in group meetings.
  • Enjoys forming relationships and working collaboratively across multiple departments.
  • Ability to work and thrive in a diverse, constantly evolving environment!

How to really knock our socks off:

  • Experience in a training, enablement, or operational support role for a customer-facing team like sales or customer support.
  • Strong work ethic—willing to roll up sleeves and chip in, regardless of the task
  • A natural problem solver -- curious about how things work and how to make it better.
  • Thrives working independently and balancing multiple projects simultaneously.
  • Analytical attitude - comfortable using data and insights to inform priorities
  • Previous experience with Salesforce, Highspot, Google Suite and SalesLoft a plus!

 


Come change how the world works.
 
At Upwork you’ll help shape the future of work. From our offices in San Francisco, Santa Clara and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.
 
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
 #LI-MO1

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