Director, Analytics

Remote

Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.


The Upwork Analytics team harnesses a wealth of data to empower our leaders across the company and drive thought leadership on critical projects. We strive to constantly improve our understanding of how users grow their business through Upwork and lead key analyses that accelerate growth. This is an opportunity to join an outstanding and growing team with an inclusive culture that delivers meaningful insights to the entire company!

Your Responsibilities:

  • Own metrics tracking, key results setting, and monitoring of supply and demand dynamics within Talent Marketplace, our largest Delivery Model, as well several emerging initiatives that enhance our offering.

  • Lead hybrid strategy and analytics projects from concept to execution: translate a business question into an analytical framework, generate insights through analysis, effectively communicate recommended actions, and set up tracking to hold us accountable for achieving our objectives.

  • Collaborate with product leaders to deeply understand customer engagement with our marketplace and learn how to grow more of our best customers.

  • Deliver thought leadership to key partners through A/B tests, dashboards, and strategic analyses in order to compel changes in corporate strategy and product decisions.

  • Mentor a team of top analysts and help them grow their skills to deliver on our ambitious goals.

What it takes to catch our eye:

  • Showcase extensive experience leading analytics projects end-to-end and thriving in a multifaceted, fast-paced environment. Show us that you’ve made a difference with tangible outcomes in previous roles.

  • Show a history of seeing the big strategic questions and going deep into data to analyze them. Demonstrate critical thinking, curiosity, and an ability to distill data into a story to present in a clear way.

  • Combine strong SQL skills, background with strategy, BI fluency (Looker experience preferred), a working knowledge of A/B experiments, and a proven understanding of statistics.

  • Show passion for getting into the details - write code, dig into data, iterate quickly and take action.


Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Life at Upwork

We believe in a workplace in which all employees are empowered to see themselves in our One Upwork community. 

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